Porodica iz američke savezne države Indiana tvrdi da je izbačena s leta kompanije Allegiant Air nakon što je osoblje procijenilo da njihova beba ima temperaturu, iako roditelji tvrde da je dijete bilo samo crveno u licu zbog plakanja.
Majka Sydney Tash objavila je video na TikToku u kojem pokazuje svoju kćer Ellie, naglašavajući da je riječ o zdravom djetetu.
Dijete bilo uplakano
“Ovo je naša beba zbog koje su nas izbacili s leta. Rekli su da ima temperaturu jer joj je lice bilo crveno od plakanja”, navela je u objavi koja je brzo postala viralna.
@Allegiant Air We were unable to fly back home to Indiana with Allegiant on Friday 3/27 at 9pm due to a baby being naturally pale and red in the face from crying on a plane. First they didn't believe our babies birth certificate from Indiana at check in and they had several people look at it. We went through TSA just fine no issues. We boarded our flight like normal. Before boarding we took off babies shirt because she was hot on the flight from Indy to Florida we figured she'd probably be sweaty then too. She had also just ate baby food. Anybody with a child knows they are messy. They removed the gentleman in the aisle seat told him there was a seat up front away from kids. The whole two rows we were in were full of children and their parents. Someone in a vest came onto the plane and ask for our boarding pass again. I handed it over. They then asked me how old the baby was, her name, her birthdate and went back by the bathrooms and kept talking into the phone and walkie talkie. They called her an unidentified infant over the walkie. Then they told us a flight attendant reported us for a baby being feverish… said medical professionals wouldn't clear her to tly and that we were going to have to get off. Nobody would come and see her. Nobody on the flight was required to have a temperature checked. Nobody would even come and take her temperature. They said well she looks red and it looks like a rash. Several other babies were on the flight and also crying. We were told to get off the flight or police would take us off of it even though we weren't arguing or cussing. As we walked off we asked again why are we getting kicked off the plane and they stated we weren't getting kicked off. I asked to speak to a supervisor. I told the lady I'm not mad at you I'm mad at the situation. Im not complaining about you specifically. A supervisor wouldn't come and talk to us in person only on a phone. We got on the next flight they had which was 11am the next day. No accommodations, no car to get around, no place to stay other than to call family back to grab us from the airport again. We were so lucky we hadn't been just in town by ourselves. We waited an hour for them to drive back and grab us. We have no luggage as they wouldn't grab it off the plane. No car seat or stroller for the baby. They gave us an unclaimed car seat that has no padding and isn't age appropriate. Car seat was way too big had to hold her head the whole ride back to Kyle's grandparents house because it was too big. We missed work the next day, had to get our pet sitter to stay another day, didn't get to pick up our two other kids that were at dads for spring break and missed our foster care class which was the only one that aligned with our schedule for the next two months. We got on our next flight no issues. When we checked in they did state usually you can't tly tor 24 hours if there's illness when I asked if there were notes in for the night previous for when I called customer care. However we were put on the next flight 12 hours later. They even tried to make it better putting us in priority boarding and extra leg room which we didn't care about. We chose the back of the plane on purpose, less windows, it's usually darker for the baby to nap, and usually other people with kids chose the back. There was such a difference in the second flight sitting up front. Everyone was so much nicer and friendlier. We called Allegiant and they just keep telling us we are not able to get any sort of compensation for our time or experience. They wouldn't email or give me any policies on traveling with infants and they wouldn't connect me to a supervisor of any kind. @Allegiant Air also if you're just here to make comments about a baby being naked or there being more to the story get fucked
Iako ona nije snimila sam incident, druga putnica, Jessica Brennan, objavila je video trenutka kada osoblje ispraća porodicu iz aviona.
U opisu je optužila stjuardesu za pretjeranu reakciju, tvrdeći da je dijete bilo samo uznemireno i pregrijano.
Kompanija tvrdi da je sve po pravilima
Iz kompanije Allegiant poručili su da su postupili u skladu s pravilima. Kako navode, članovi posade imaju obavezu reagovati ako postoji sumnja na zdravstveni problem, posebno kada su u pitanju mala djeca.
Ističu da se u takvim situacijama konsultuju s medicinskim službama i da je sigurnost putnika prioritet.
Niko nije ni pregledao dijete
Majka, koja je medicinska sestra, posebno zamjera što niko nije pokušao provjeriti stanje djeteta.
“Niko joj nije izmjerio temperaturu, niko nije želio razgovarati s nama. To je bilo krajnje neprofesionalno”, rekla je.
Prema njenim riječima, situacija je dodatno eskalirala kada im je zaprijećeno policijom ukoliko ne napuste avion.
Morali putovati 12 sati kasnije
“Bilo je izuzetno neugodno dok su nas sprovodili kroz avion. Putnici oko nas bili su bijesni zbog onoga što se dešava”, dodala je.
Porodica je na kraju putovala drugim letom 12 sati kasnije, ali Tash smatra da to nije dovoljna kompenzacija.
Traži javno izvinjenje i povrat novca, navodeći da je zbog incidenta imala dodatne troškove i obaveze koje nije mogla ispuniti.
Slučaj je izazvao veliku pažnju na društvenim mrežama, gdje su mnogi stali na stranu porodice i kritikovali postupanje aviokompanije, dok drugi ističu da je posada dužna reagovati i na najmanju sumnju kada je zdravlje putnika u pitanju.
